Privacy Policy

Last updated: July 2, 2026

This Privacy Policy explains how 1100 TRUMAN AVE LLC, operating Clov, handles personal information when customers browse the store, place orders, or contact support.

Information Collected

  • Contact and delivery details, including name, email address, phone number, billing address, and shipping address.
  • Order information, including items purchased, order value, payment status, shipment updates, returns, refunds, and support messages.
  • Device and usage information, such as IP address, browser type, pages viewed, referral source, cookies, and approximate location.
  • Payment-related information handled by Shopify Payments or other payment providers. We do not store full card numbers on the website.

How Information Is Used

Information is used to operate the store, process oven mitt orders, verify payment, arrange shipment to Germany, provide support, handle returns and refunds, prevent fraud, improve website performance, and comply with legal obligations.

Shopify, Providers, and Cookies

The store is hosted by Shopify. Information may be shared with providers supporting checkout, payment processing, shipping, analytics, fraud review, customer service, accounting, and legal compliance. Cookies may keep the cart working, support checkout, remember preferences, measure site performance, and help prevent fraud.

International Processing and Retention

Because ecommerce, payment, hosting, and shipping services may operate internationally, personal information may be processed or stored outside the customer's location. Order, transaction, support, and compliance records are retained as long as needed for operations, legal obligations, dispute handling, fraud prevention, and policy enforcement.

Security and Customer Choices

No online system is completely secure, but Shopify and related providers help protect information. Depending on applicable law, customers may request access, correction, deletion, or restriction of certain personal information. We may verify identity before completing a request.

Children and Third-Party Links

The store is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices.

Contact

Privacy questions can be sent to care@clov.shop. Business address: 145 Ocean Ave West Palm Beach, FL, 33404 United States. Phone: +19042311398.